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Customer First Charter
As a customer of an organisation that has
achieved the Putting the Customer First Standard
you can expect…
- Your needs to be clearly diagnosed and your
objectives understood prior to any service being
delivered to you.
- To be given access to the full range of
services available to you – whether delivered
directly by this organisation or by another,
more appropriate, service provider.
- To be clear about what you can expect from
any service we deliver to you and the timescales
within which that service will be provided.
- That we continually review your needs and
follow up after services have been delivered to
you.
- To have open access to our customer feedback
and complaints procedure and that your feedback
on services will be listened to and, where
appropriate, will inform the development of
future services.
- Services to be clearly targeted, relevant
and appropriate for your needs.
- Our people to be appropriately trained and
developed to have the necessary skills to
diagnose and meet your needs.
- Our people to deliver an impartial and
objective service operating in your best
interests at all times.
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Enterprise, All Rights Reserved. |
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